Employment with the Town

TOWN OF SHELBURNE

JOB DESCRIPTION  

Visitor Information Centre Counsellor

Position Status:

Part-time, youth position (between 15 and 30 years of age)

June 27th – September 1st  

Rate of Compensation:

$15.30 per hour

Position Summary:

The Visitor Information Centre (VIC) Counsellor helps people visiting our area by providing information, giving directions, and answering queries.

VIC Counsellors help visitors by advising them on what to do and see, where to stay and eat, and the best ways to travel around the area. They use their local knowledge along with printed reference sources such as timetables, brochures, reference books and the internet.

Much of the work involves face-to-face and telephone contact with visitors. VIC Counsellors use computers, mainly for researching information and for answering queries by email.

Reporting:

This position reports to the Manager of Administration & Human Resources  

Principle Duties & Responsibilities:

The following is an outline of the duties and responsibilities for the Visitor Information Centre Counsellor. The listing is not intended to be all inclusive or to limit the initiative to expand his/her function beyond this scope, nor is it intended to limit the Manager of Administration & Human Resource’s right to assign other duties.

Responsibilities include:

  • Greet and welcome all visitors to the Town of Shelburne Visitor Information Centre with a smile
  • Promote special events within the Town
  • Organize all information in the Visitor Information Centre and ensure that it is easily accessible and visible to visitors and resident
  • Organize sites on the internet to be available for visitors to the area
  • Keep the VIC clean, tidy, and presentable to the public
  • Track the number of visitors and provide a report at the end of the summer on the Visitor Information Centre
  • Keep up to date with changes in local tourist activities and events
  • Organize and restock information at the visitor information center
  • Display a wide range of brochures and pamphlets from motels, tourist attractions, shops, restaurants, etc.
  • Provide information and directions to visitors who call at the centre, as well as supplying information by telephone or email

Employment Requirements:

Competencies

  • Knowledge of the local area
  • Customer oriented with an enthusiastic, friendly, and confident manner
  • Effective written and verbal communication skills
  • Excellent computer skills (Microsoft Word & Outlook)
  • Problem-solving skills
  • Ability to be a team player
  • Ability to work independently with minimal supervision
  • Ability to work in accordance with Health & Safety guidelines 

TRAINING REQUIRED:

The following training courses can be provided to successful applicants if necessary:

  • First aid
  • WHMIS